Mastering persuasion and conflict management- course by Dr. Payal Kumar
Course overview video
In this hyper-competitive age, enhancing soft skills of employees is often a key differentiator when it comes to a more nimble and resilient workforce. For Human Resource executives that follow the 70:20:10 learning framework of 70 per cent on-the-job learning, 20 per cent through collaboration and peer learning, and 10 per cent through formal learning interventions, this bouquet of courses has been carefully crafted for their requirements.
These courses are open to anyone who wishes to learn and move ahead the corporate ladder, irrespective of experience or industry. Therefore, there are no formal pre-requisites required, except for a desire to expand one’s skills and knowledge, and unbounded curiosity. Classes will be live and completely interactive, with lectures, class discussions and tutorials similar to a traditional class.
About 30 % of time at the workplace is spent in conflicts and managing these. Not only does this increase cost to the company by taking up a significant part of managerial time, but the hostility can lead to less work engagement and productivity, more stress, and a general fall in the well-being of the employee.
- Persuasion techniques
- The art of negotiation
- Cross cultural negotiation
- Conflict resolution techniques
- Conflict management styles
- Mastering persuasion
- Conflict handling
- Pre-empting conflict
Who should attend?
Mid-managers and team-leads
15 hours, spread over 5 weeks, with two 90 minute sessions each week.
- The workshops will include lectures, group discussions, role play, case study analysis and experiential learning techniques. In some workshops surveys will be distributed to for participants to answer, for a better understanding of themselves and their teams.
- Each workshop will be preceded by some pre-readings. These are essential for participants to get more meaning out of the trainings.
- Each day will end with a short recap quiz
- At the end of the workshop participants will write a reflective piece on how to integrate the learnings into their work.
- Five conflict styles: Thomas Kilmann Conflict Mode
2. Emotion typology: discover the nuances of emotions
The ability to grasp the differences between emotions is called “emotional granularity”. A person with high emotional granularity can see nuanced differences between emotions. For example, they can tell the difference between fascination and inspiration or embarrassment and shame. They can label their own emotions with precision and likewise the emotions of others. This emotion typology – a systematic classification of emotions according to their differences and similarities – can be used by anyone interested in nuanced information on emotion: a scientist, a student, a coach, or anyone else who is interested in human emotion.
- Understanding the Five Negotiation Styles
People often ask, “which is the best negotation style?” As with much management theory, there is no single “best” approach. All five profiles of dealing with stressful and high-pressure negotiations are useful. Determining which to use depends on the given situation.
by Calum Coburn
Profile of facilitator
Dr Payal Kumar has worked in positions of seniority in both the corporate sector and academia. This makes her uniquely placed to provide meaningful learning and development programmes for working executives. Armed with a with a Ph.D on workplace mentoring, she is also a certified trainer, prize-winning researcher, author of 14 books on leadership, and also a global thought leader.
Dr Payal Kumar is Dean of Research and Management Studies, ISH, India. By combining her experiences as former Vice President in an MNC where she hired and trained numerous managers, together with her scholarly knowledge on leadership, Payal’s training programmes are particularly engaging and popular with both mid-managers and senior executives.
As a global L & D trainer she has designed and conducted highly acclaimed workshops for several corporate groups such as the Hero Group, Omax, Rana Group of Companies, Schneider Electric and Broadridge consulting. Her internationally acclaimed professional development workshops at the Academy of Management events at USA and Canada include:-
- Seattle, 2022. The power of emotionally aware managers.
- Online, 2021. Encouraging the wise, ethical manager.
- Anaheim, 2016: Exploring subtle forms of racism.
- Vancouver, 2015: Recognizing conscious and unconscious biases.