Are you listening-by Sal Celly
Are you listening or are you so busy talking, that you cannot hear what they say? Use your productive faculties in the same proportion they were given to you (one mouth, two ears).
One of my favorite quotes on this topic is from Dalai Lama-“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”
Your most unhappy customers are your greatest source of learning-Bill Gates
Go ahead. Try it……you will be pleasantly surprised.